If the transaction on your account is pending please see Pending, below.
If the transaction has been processed as a charge, please see Charge, below.
When you make a purchase with your Debit or Credit Card, the merchant sends a request to your bank to make sure the account is open and funds are available. The bank returns an authorization code allowing the merchant to collect those funds at a later date. Most banks will then place a temporary hold on those funds to allow the merchant time to collect.
These holds have an automatic expiration date of 3-5 business days, depending on bank policy.
These holds will be released during nightly processing on the expiration date, or when the transaction is presented for payment, whichever is first.
If the transaction(s) on your account have been processed and submitted as a "charge", please click here and provide the necessary information below.
- Full name, telephone number and mailing address (required)
- Email (required)
- Purchase date
- Total purchase amount
- Last four digits of credit or debit card used for purchase