What is myGSOM?
myGSOM REWARDS is a free program that allows you to earn points with every purchase and by completing activities you already do! Earn 1,250 points and you will receive a $5 reward off your next PacSun purchase in store or online.
How do I sign up?
You can sign up at https://www.pacsun.com/account, on the PacSun mobile app or enroll in store.
Why do you need my email address?
We will use your email address to notify you about your points, rewards and personalized offers. You can change your communication preferences at any time by clicking the Preference Center link at the bottom of our emails.
How do I use my points?
In store, simply provide your email address, phone number or mobile app virtual card at checkout.
On PacSun.com or the PacSun mobile app, you just need to log in to your account: https://www.pacsun.com/account
When will I receive my $5 Welcome Reward?
Your welcome reward will be loaded to your account within 24 hours of joining.
How do I earn points?
How do I earn points from making purchases?
For in-store purchases, provide the email address or phone number attached to your myGSOM REWARDS account at checkout to make sure you receive credit for your purchase. You can also log into the PacSun mobile app and present your myGSOM REWARDS virtual card to the cashier to scan.
For online purchases, log in to your myGSOM REWARDS account prior to completing your purchase.
Note: You will earn 10 points for every $1 in product subtotal less any discounts applied. Shipping, gift wrap, gift card purchases and tax do not qualify for points.
I forgot to tell the cashier that I was a loyalty member. Can I still get my points?
Yes- Please contact Customer Service and have your myGSOM REWARDS account information and receipt ready.
How do I look up my points balance?
Simply log in to your myGSOM REWARDS account on PacSun.com or the PacSun mobile app. Your rewards dashboard will show you your points balance, rewards balance and account activity. Don’t have an online account yet? Create one here: https://www.pacsun.com/account
I earned points, but I don’t see them in my account. What should I do?
Points may take up to 24 hours to appear in your account. If after 24 hours, your points are still not showing in your account, please contact Customer Service.
Do points expire?
Points will expire 365 days from the last account activity (earning and/or redeeming points).
Can I share my points with someone else?
Points and rewards are non-transferrable.
Will I lose my points if I return items?
Yes. Points will be deducted from your account upon the receipt of your return.
Do I earn points when buying a gift card?
No. Points cannot be earned on the purchase of a gift card; however, points can be earned when the gift card is redeemed.
Are there any restrictions on reward certificate redemption?
Reward certificates can be redeemed on any merchandise purchase equal to or greater than $5 before tax. Reward certificates expire 45 days after issuance.
How do I create an online account if I signed up in store?
You can complete your online account set-up and profile information here. Please select the “Join” button. The name and email you use to set up your online account should match what you provided during enrollment in store.
How do I update my profile information?
You can update your profile information by logging in to your myGSOM REWARDS account on PacSun.com or the PacSun mobile app and clicking on Account Settings.
How do I get a $5 reward certificate when I reach 1,250 points?
You don’t need to do anything! Once you reach 1,250 points, your points will be redeemed and the $5 reward will be automatically loaded to your account within 24 hours. We will send you an email and/or push notification when the reward is ready for you to use.
I’ve earned 1,250 points, when will my reward be available?
Your $5 reward will be loaded to your account and available for you to use within 24 hours of reaching 1,250 points.
How will I know that I have a reward available?
We will send you an email and/or push notification to let you know you have a reward available - so make sure you are opted in to receive communications.
How do I redeem my $5 reward?
In-store: Simply tell the cashier you are a myGSOM REWARDS member at checkout and provide your email address, phone number or mobile app virtual card. The cashier can apply your reward right at the register! No certificates to print or present.
Online/mobile app: Log-in to your myGSOM REWARDS account prior to checking out and add the reward right in your basket! Don’t have an online account yet? Create one here: https://www.pacsun.com/account
Do reward certificates expire?
Reward certificates expire 45 days after issuance.
Do I have to use the entire $5 reward on a single transaction?
Yes. Reward certificates are valid on a minimum $5 purchase before tax, cannot be split amongst transactions, and there is no cash back.
Is there a limit on rewards that can be redeemed?
Yes. Up to $25 reward dollars can be redeemed within a 30-day period.
What happens if I return an item that I used a reward certificate on?
Reward certificates are one time use and will not be refunded in the case of returns.
How do I cancel my myGSOM REWARDS account?
Please contact Customer Service.