60-Day Satisfaction Guarantee
We offer a "Satisfaction Guarantee" policy on qualifying purchases.
You have 60 days to return any items that were purchased with the original receipt except:
- Final Sale items
- Pierced body jewelry and all earrings
- Swimwear that has been tried on or worn
All items returned within 60 days with the original receipt will be refunded based on the original form of payment.
Any items returned after 60 days or more after purchase date will be credited for the price paid either in the form of a merchandise credit or merchandise exchange.
FOG - Fear of God product may be exchanged or returned for store credit only. Not eligible for merchandise return. This supersedes all other PacSun exchange policies.
How to Return a Store Purchase
If you do not have your receipt, please see Without Receipt, below.
If you purchased your return at a PacSun store, simply return it to your local PacSun store, for your refund or exchange. Merchandise purchased at a PacSun store can only be returned to one of our PacSun stores.
Buy One Get One Promotions Return & Exchange Policy: You may exchange any BOGO item that was charged $0.00 for items of equal or lesser value of the original value. BOGO items that were charged at $0.00 will not be refunded. Qualifying item refund or exchange requests will be processed referencing the dollar value originally charged.
If you purchased online, please see our Online Returns page.
Gift receipts and exchange receipts are not original receipts.
Returns without a receipt will either be exchanged for merchandise or credited in the form of a merchandise credit for the current selling price or the returned item.
If you paid by debit or credit card and would like to receive a refund for the merchandise, click here and provide the necessary information below.
- Full Name, Telephone Number and Mailing Address (required)
- Email (required)
- Purchase Date (month/date/year)
- Store Return Location (City/State OR Store #)
- Total Purchase Amount
- Last Four Digits of Credit or Debit Card used for return refund